Thank You for Shopping with Us!
We want you to be completely satisfied with your purchase. If you’re not entirely happy with your order, we’re here to help.
Returns
Eligibility for Returns
You have 7 days from the date of receipt to initiate a return.
Items must be unused, in their original packaging, and in the same condition that you received them.
How to Initiate a Return
Contact our customer service team at 03004416494 or spheremallsofficial@gmail.com.
Provide your order number and the reason for the return.
Follow the instructions provided by our team to return your item.
Refunds
Processing Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 business days.
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges
Exchanging Items
If you need to exchange an item for the same or a different one, please contact us at 03004416494 or spheremallsofficial@gmail.com. We will guide you through the exchange process.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days from the date of receipt with a photo of the item, and we will arrange for a replacement or refund.
Changes to This Policy
We may update our Return and Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.
For any questions or concerns regarding our Return and Refund Policy, please contact us at 03004416494 or spheremallsofficial@gmail.com.